FAQ

Questions Regarding Your Order: 

COVID-19 NOTICE

There are certain delays on all carriers due to the global pandemic of COVID-19 (aka coronavirus). However, We are working around the clock with our shipping partners to ensure that your order reaches you as soon as possible. These times are certainly challenging but we hope we'll get through this temporary phase soon and keep delighting you with our best service possible. 

In these cases, we expect your understanding that we cannot control such delays and it totally depends on courier service and local post office. We are sincerely thankful for your continued support and business.

Shipping (Malaysia)

*All orders shall be processed within 2-3 working days. 
*Business days are Weekdays: 'Monday To Friday' (Weekends are exempted).

Shipping time varies by location. These are our estimates:
Peninsular Malaysia estimated 4 -8 days
Sabah & Sarawak estimated 6 -12 days
Note these are not guaranteed shipping times due to variability in post.

 

INTERNATIONAL SHIPPING TIME

*All orders will be dispatched from our store within 2-3 days business days.
*Business days are Weekdays: 'Monday To Friday' (Weekends are exempted).

Shipping time varies by location. These are our estimates:
Singapore & Brunei estimated 6 -12 days
Asia estimated 8 - 14 days
Taiwan, Japan, India, Macao estimated 8 -14 days
Europe estimated 10 -18days
United State estimated 10 -18 days

Do you provide Cash on Delivery ( COD )? 

Yes, we do provide COD. 

CASH ON DELIVERY ( COD ) is only for Klang Valley Malaysia.
*We provide COD service in Seri Kembangan, Cheras, Puchong, Jalan Kelang Lama, Petaling Jaya, Kepong. All location will based on our schedule arrangement.
*Cash on Delivery (COD Free delivery Charges) is available for purchased product RM50 and above. Purchased product below RM50 will charge RM5 delivery charges.
Cash On Delivery (COD) Payment method in which ordered goods are carried to the buyers place but are handed over only upon full payment.

 

Are shipping times guaranteed?

We do not guarantee arrival times on shipments.

 

How I pay now?

We accept Visa, Mastercard and Paypal. 

Who do I contact if I am having trouble ordering online?

Please contact gogogbuyy@gmail.com as soon as possible, but please allow 24-48 hours for response.

 

I entered the wrong Address. 

Unfortunately we are unable to modify/cancel your order once it has been submitted. Please double check all information before finalizing your order.

I want to cancel my order.

Unfortunately, we are unable to cancel your order once it has been submitted. please double check to make sure you are making the right purchase.

Something is missing in my order.

If your order seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then from different warehouses depending on availability of stock. your item will be delivered as a separate order.

I received a faulty item.

All items get checked by our processing team before being sent off to our customers, If you believe an item you received is faulty please contact us immediately (within 48 hrs of receiving your parcel) at gogogbuyy@gmail.com .If 48 hrs have gone by since you received the product, unfortunately we can’t offer you a replacement. please be prepared to send a photos/video of the item you received. Upon receiving the returned product and verifying its validity for returns, a replacement product or refund will be sent to the customer.

Our Guarantee? 

We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad guarantee.If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.

We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.